If an import or analysis stops working as expected, the quickest first step is usually to refresh the page and try again. In many cases, the problem is a temporary connection issue rather than a problem with your project.
Common Issues
An Analysis or Import Is Stuck at 0%
Refresh the page using your browser's reload button. If the issue continues, try again later or contact support.
An Error Message Appears During Import or Analysis
This is often caused by a brief internet interruption. Wait a few seconds and try again. If the error persists, it may be a real bug and should be reported.
No Preview Appears After Uploading a Document
If the upload was interrupted, the summary preview may never appear. Delete the document and upload it again rather than continuing to work with a file that has no preview.
Q Refuses to Answer
This often happens when your question triggers a language-model safeguard outside QInsights' control. Rephrasing the question usually resolves it.
Repeated Error Messages Continue to Appear
If you keep seeing repeated errors across several actions, log out and back in again. If the problem persists, contact support.
Support
You can contact the support team at support@qinsights.ai. If you are working inside a Conversational Analysis chat, you can also use the support icon to open a help request directly from the app.
For answers to common questions, see Frequently Asked Questions and Resources.