Analysis or import remains stuck at 0%
Refresh the page by clicking the reload button next to the browser’s address bar.
Error message during analysis or import
This is often caused by a brief interruption in the internet connection rather than by the app itself. Wait a few seconds and try again. If the error continues, it may indicate a bug. Please let us know so we can investigate and fix it.
No preview after uploading a document
The upload may have failed because the connection to the server was interrupted. Delete the document and upload it again. Do not continue working with documents that have no summary preview, as this may lead to errors later.
Analysis output is in the wrong language
If the generated answer in a Conversational or Grid Analysis is in a language different from what you expect, please add a comment to your input query.
If the Topic Analysis generates topics and descriptions in an unexpected language, add a comment such as: “I want to analyse my data in Italian, please generate all output in Italian.” to the project description.
AI assistant refuses to answer
This usually means that your question triggered a language model guardrail. This is outside the control of QInsights. In many cases, the issue can be resolved by rephrasing the question.
Repeated or persistent error messages
If you encounter repeated error messages across several actions, the system may no longer be responding properly. In this case, log out and log in again.